Courses Held at Centaur
Communication and Record Keeping
Communication
Programme Outline – This course gives people an insight into the ways we communicate, what barriers there may be and how to overcome them.
Programme Duration – Half day
Aims and Objectives
Aims: To identify the different ways in which we communicate and the importance of having good listening skills
Objectives: For students to be able to identify and describe;
- How we communicate
- Barriers to communication
- Listening skills
- Importance of body language
- Different types of questioning we use
Record Keeping
Progamme Outline – This course gives people an insight into the importance of effective record keeping.
Programme Duration – Half day
Aims and Objectives
Aims: To identify the different ways in which we communicate and the importance of having good listening skills
Objectives: For students to be able to identify and describe;
- The value of good record keeping
- The importance of the Data Protection Act
- The importance and boundaries of confidentiality
- Good practice when writing reports and record keeping