Courses Held at Centaur

Communication and Record Keeping

£70 + VAT

Communication

Programme Outline – This course gives people an insight into the ways we communicate, what barriers there may be and how to overcome them.

Programme Duration – Half day

Aims and Objectives

Aims: To identify the different ways in which we communicate and the importance of having good listening skills

Objectives: For students to be able to identify and describe;

  • How we communicate
  • Barriers to communication
  • Listening skills
  • Importance of body language
  • Different types of questioning we use

Record Keeping

Progamme Outline – This course gives people an insight into the importance of effective record keeping.

Programme Duration – Half day

Aims and Objectives

Aims: To identify the different ways in which we communicate and the importance of having good listening skills

Objectives: For students to be able to identify and describe;

  • The value of good record keeping
  • The importance of the Data Protection Act
  • The importance and boundaries of confidentiality
  • Good practice when writing reports and record keeping